The following steps should help you track down the problem. If you see no response from some or all of your lights there are many possible causes. Reset your interface to factory settings (see device documentation). The IP address must be different from the DMX interface’s IP address, and your computer must be on the same IP subnet as the Art-Net interface.Ĭheck with the manufacturer if a firmware update is available for your interface. The is done in the Network pane of System Settings. It may help to disable all other network interfaces in the Network pane of System Settings.Īssign your computer a static IP address that starts with “2” or “10”, for example, “2.0.0.1”. There should be no router between the computer and the Art-Net interface. If Lightkey can’t find your Art-Net interface:Ĭonnect the Art-Net interface directly to your Mac with an Ethernet cable. Select Output and then choose Art-Net from the “Output to” menu.Move the pointer over the universe at the top and click the arrow on the right.Select the Art-Net interface from the list and click Apply.Īfter selecting your Art-Net interface, you also need to patch the universe(s) to Art-Net:.Lightkey should now find your Art-Net interface. Select Automatic and click Find Nodes.If you aren’t sure it may help to check which network interfaces are in use in the Network pane of System Settings (or System Preferences). Select the network interface your Art-Net interface is connected to (e.g.Choose Lightkey > Settings… (or Preferences…).Lightkey can find most Art-Net interfaces automatically. If your interface still doesn’t appear, restart your computer and then open Lightkey again. Please quit all other lighting control applications, then choose Lightkey > Reset DMX Output from the menu bar. There may be conflicts if other applications try to access your DMX interface. If this doesn’t help then you should restart your Mac. In this case it helps to unplug the DMX interface and replug it after about one minute. If a wrong option was initially enabled, macOS may have associated your interface with the wrong device driver. The first three options are mutually exclusive, so only one of them can be enabled at any time. Go to the DMX Output pane of Lightkey’s Settings (or Preferences) window and make sure the correct output option for your interface is enabled. Other interfaces may not work with Lightkey. First of all, check if your interface is on the list of supported interfaces.
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